Aspirational selling
This week senior marketers from the beauty industry, including Boots, L’Oréal and Procter & Gamble, appeared before the All Party Parliamentary Group on Body Image.
Conservative MP Caroline Nokes asked the group if they were perpetuating a lack of confidence in order to sell more products and services.
In response Louise Terry(L’Oréal group director of communications) defended the cosmetics firm’s advertising as “aspirational” and “sincere”. She said: “It’s fair to say that images are airbrushed but never to make people thinner. We try to be sincere and try to get the line right between aspirational and going too far. We spend a lot of time on what is appropriate and we have a good industry watchdog (Advertising Standards Authority – ASA) that names and shames us when we get it wrong. People are discerning. If they use a product and it doesn’t work, they probably will not use it again. But we get consumers buying our products again and again.”
Ironically, the meeting took place during the same week that the ASA banned a L’Oreal’s ad that featured an airbrushed Rachel Weisz.
Elizabeth Fagan ( Boots marketing director) added her thoughts. “We want all our brand communications to be engaging”, she said continuing, “inspirational and make people feel good. We don’t want it to be unattainable but want women to think ‘on a good day I could look like that’.... Women don’t want to see unattractive or everyday people – they want to be aspirational.”
Aspirational? In truth many beauty ads depict images that are unattainable. The industry should address this issue, rather than simply skirting around the edges.













